A scored record of exactly what happened
Every visit produces a structured report with category scores and an overall number. You receive a real snapshot of the service your guests actually experienced.
Answers to the questions you actually care about
You choose up to three recurring questions for every visit. Did staff follow your upsell script? Was the opening greeting on point? We note it precisely.
A trend line, not just a single score
Each report is compared to your prior visits. You can see whether training stuck, whether a specific category is improving, and where your next conversation should focus.
No cameras, no confrontation. Just a trained guest, a structured record of what happened, and one rule that makes it all work: nobody knows a visit is coming, including you.
You set the priorities
Before your first visit, you choose your focus areas and up to three recurring questions, the things you would check yourself if you could be everywhere at once. Every visit is built around what matters most in your venue.
Nobody knows we're coming
For the results to mean anything, a visit has to be a genuine surprise, and that includes you. Your staff is never told, and you will not know the exact day or time either. We simply arrive during your normal hours as an ordinary guest. What we see is a real shift: exactly how your guests are treated when no one is watching for us.
We visit as a regular guest
Our evaluator books a table or walks in like any other customer, with no contact with your staff and no visible notes. Every touchpoint gets observed naturally, from the first greeting to the goodbye.
Everything is measured, not judged
Welcome, service timing, food and drink, cleanliness, staff knowledge, and your custom questions, each recorded against a defined standard. We report facts and timings, like “first greeting at 2 minutes 14 seconds,” never opinions.
A report you can actually act on
A scored report lands on your dashboard, visible only to you. A vague worry like “service feels slow lately” becomes something specific: guests waited an average of four minutes to be greeted on a Friday night. You see which areas are strong, which need attention, and how your three questions were answered. Every visit adds to your trend line, so you can watch whether a change actually stuck.
Completely private
Your reports are never shared with staff, never shown to other clients, and never used for benchmarking. What happens in your business stays with you.
Structured, not subjective
Every score is tied to a defined standard, not a personal feeling. You get a consistent rubric across every visit so comparisons are meaningful.
Built around your operation
You choose the focus areas, submit your recurring questions, and set your scoring targets. The program is calibrated to what actually matters in your venue.
“The score told us what we already suspected but could never prove. Two weeks after the report, our managers started showing up differently.”
Restaurant owner, Nashville
Create your account, choose your focus areas, and we will schedule your first visit within a week.